Frequently Asked Questions
- Is it safe to purchase games from you?
You can always trust your download to be virus and spyware free. Ordering is done via secure encrypted server connections, giving you peace of mind that any information sent for payment is protected.
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- How much does a game cost?
Most of our games cost between $6.99 and $9.99 - prices are always shown in the downloaded game. You pay once and the game is yours forever.
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- What payment options do you have?
Payment can be made via Visa, Mastercard, American Express, PayPal and check/money order. Other payment options may be available for some games.
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- Do I have to pay more than once?
Once you pay for a game it's yours forever - you do not have to pay again at some later date.
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- Do you offer a return policy on purchases?
Most of our games come with a 30 day return policy from the date of purchase. Guarantees for some games may however vary; if this is the case, it will be noted on the purchase page. Our game suppliers are more than happy to refund any purchases.
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- What if a purchased game does not work?
I'm having lockup or crashing problems. What can I do? Many times these types of issues can be resolved by simply uninstalling and reinstalling the game. Also, many games in the Arcade require the most recent version of DirectX in order to run properly. DirectX is freely available from Microsoft here.
I'm having sound problems. What can I do? Many older soundcards aren't fully compatible with Microsoft DirectX. Usually, simply updating your soundcard drivers will fix any strange sound problems you may encounter. Check with your manufacturer (or your soundcard manufacturer's web site) for the latest drivers. You can find the latest version of Direct X from Microsoft here.
I'm having video problems. What can I do? If your are having problems with your video, simply updating Direct X or your video cards drivers will usually fix the problem. Check Windows Update, or with your video card manufacturer's web site, for the latest drivers for your card. You can find the latest version of Direct X from Microsoft here.
If these solutions don't correct the problem, you can contact our game suppliers directly here. They will help you with any game problems.
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- I'm having problems registering my game
Registration is automatic after purchases are made and is usually followed up by an email with registration and purchase information. If you experience any difficulties, you need to contact our game suppliers directly and they will help you out as soon as possible.
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